Hi there, ______. Let me share some updates about this behavior.
I've checked our records and don't see any active investigations related to printing and previewing invoices with custom form templates. Since you're getting a similar experience while working with your entries, I strongly encourage you to contact our QuickBooks Support Team. They have the expertise to conduct a comprehensive examination and investigation into this matter.
To start:
- Sign in to your QBO account.
- Go to the Help menu.
- Click on Contact Us from the Search tab.
- Enter a short description of your concern.
- Choose a way to connect with support.
On the other hand, a thread gets marked as solved when a user designates a reply as an accepted solution for their issue. Nevertheless, this does not signify that this action indicates a resolution of all concerns.
For more tips, while tracking and printing your invoices in our system, you can run through the details from this article:
You can also discover more about personalizing and adding specific info to your sales forms from this link: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please let me know how else I can assist you while printing your forms in QuickBooks Online (QBO). I'm just a few clicks away to help you again. Have a good one!
