Thank you for notifying us of the issue you are experiencing and we're here to share an update about this matter, @constructorsolutions.
Our highest priority in resolving this issue is to ensure that all your project time is tracked accurately on reports within QuickBooks Online (QBO), thereby maintaining the accuracy of your financial data.
Currently, the issue concerning the data from paychecks not showing up on the Project page remains under investigation. Our team is actively looking into this matter, and our engineer is diligently working on a resolution. We genuinely thank you for your patience as we delve deeper into this issue.
In the meantime, I'd recommend contacting our Customer Support Team to add you to the list of affected users. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-90590.
Here's how:
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
I'll provide this resource once more to assist you in using projects to track your labor costs and enhance your profitability: Track hourly labor costs and profitability by project in QuickBooks Online.
If you encounter any other challenges while managing your project reports in QuickBooks Online, please don't hesitate to reach out. Our Community is available to assist you at any time. Take care and stay safe!
