Hello, @innovativeza. I appreciate your prompt reply and the steps you've taken in reaching out to our Customer Support Team. Allow me to chime in and share insights about their working hours.
The message you encounter like "Unfortunately, our help channels are currently closed" when trying to access QuickBooks Online (QBO) support, typically means that you are trying to reach them outside their regular support hours.
To ensure, you can contact the right person to get help. QuickBooks Online Plus, Essentials, and Simple Start support hours are from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. However, for QuickBooks Online Advanced, you can contact them at any time, on any day. For more details, see this article: QuickBooks Online Support.
Additionally, let me share these resources that will help you with your invoice payments and how to personalize sales forms in QuickBooks:
Please inform me if you successfully reach them or if there's anything else I can assist you with. The Community Team is always available to help with any questions you may have about QuickBooks. Take care.
