Back in early July when I spent a couple of hours on the phone screen-sharing with a tech, I was given a case number and told I would be emailed when there was a resolution to this issue. As of today, I have not received any word of an update on the progress. I was told the developer would be working on this and it would be "escalated".  With another quarter-end upcoming...I'm wondering if this has been resolved?!  Has anyone heard anything?