You're welcome, @innovativeza. It's our pleasure to help.
To further investigate what's happening to your account when sending invoices, I suggest reaching back to our Customer Support team. They can isolate the error you're having using their tools in a safe and secure environment and help you resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
See this article for more information about recording invoice payments in QuickBooks Online once you receive invoice payments.
You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day!
