It's good to have you back here, @innovativeza. We understand this isn't a situation you usually experience in QBO after sending an invoice to your clients. Moreover, we also appreciate your effort in contacting our live support. Let me add some insights that will help us fix this.
At the moment, there's no existing investigation into this issue. In the meantime, to confirm this isn't happening to your other clients, let's generate a sample invoice and send it to your email.
After that, check your email. If the same issue persists, let's perform some basic troubleshooting steps. Let's start by opening your QBO account via incognito mode to avoid storing cache data. Accumulated data from your regular browser may cause odd behaviors while navigating QBO. We can use the shortcut keys below as shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If this works, clear the cache of your regular browser to remove accumulated data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
Feel free to read these articles to help you manage your invoice transactions:
We're delighted to have you here, @innovativeza. For additional questions, don't hesitate to reply to this post. We'll respond to you as soon as possible. Take care.
