Hello there, @Lost16. I appreciate all of your efforts to get this sorted out. I understand the importance of having the Manage Categories option in your QuickBooks Online account.
I checked with our backend team and learned that your issue with the Manage Categories option is part of an ongoing investigation. Please know that our product engineers actively working to know the root cause of this issue.
For now, I'd recommend getting in touch with our Customer Care Team for any updates about the investigation. Rest assured, you'll receive an email notification once we get this sorted out.
Before diving in, I encourage checking our support hours first to ensure that we address your concerns time. Here's how to connect with us:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I've also attached an article you can use to classify your products and services:
I'm also taking notes of your experience and improve our services in the future. If you have other concerns with QuickBooks Online, I'm all ears. Just post your reply here, and I'll get back to you.
