Is anyone else still having this issue? I recently transitioned from QB Desktop to Online Plus and set up the new Merchant account. I had no issues receiving client ACH payments when I was in Desktop, but suddenly with QBO 50% of my clients can't use the link, but some payments are going through. I've contacted support 3 times and they closed my cases. From experimenting, I've noticed that credit card/debit card payments seem to work when the ACH doesn't. But we don't want to offer credit cards because the fees are way higher. And one time clearing my cache worked for me, but clients shouldn't have to mess with that. I have successfully received an ACH payment when I processed the e-check on my end for a client who couldn't do it on her end.

Why did this work in QB Desktop but not in QBO? I don't mean to be disrespectful, but this is clearly a QB issue. Please keep investigating. We are looking into other payment services.