Hi there, kkomander.
Thanks for getting back to us. I'm here to help ensure this is taken care of for you.
We received reports from other users who were having the same issue with making inactive accounts active again in the Chart of Accounts (COA).
Don't worry! A ticket has been created and forwarded to our product engineers. They're now working to fix this as quickly as possible.
In the meantime, I suggest contacting our Support team so they can add your details to our notification list. This will also help our engineers determine the number of affected users. An email will be sent to you once this has been resolved.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us and choose a way to connect with us.
To check for our Support hours, please refer to this article: QuickBooks Online Support.
I'll also include these articles that tackle managing accounts in COA for future reference:
Please leave a comment below if you have more questions about this or anything else. I'm more than willing to assist. Take care.
