Hello there, Matt. We see that your QBO app doesn't follow the defaulted customized invoice from your QBO web browser account. With that in mind, let us help you fix this by performing some troubleshooting steps on your app and phone.

 If we're using the Android version, here are some quick steps to fix mist app-related issues:

1. Go to the More Options ⋮ menu.
2. Select Settings.
3. Tap Refresh Data, and then choose Yes.

After that, let's try to send the invoice again and review the form before sending it. If the same issue persists, perform these steps:

1. Change the Wi-Fi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Select Apps (varies by device).
   3. Choose QuickBooks app from the list, then select Storage.
   4. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

Feel free to read this article for more info: Fix common errors in the QuickBooks Online mobile app for Android.

For IOS:

1. Go to your device's Settings, and select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, select the Offload App.

Additionally, here are some articles that you can read to help manage your invoices in the program:

• Record invoice payments.
• Customize invoices.
• Report invoices that are due on a specific day.

We'd appreciate it if you could get back to me on how this works. I can help you troubleshoot this further in case the issue persists.