I FINALLY FIXED IT! For months I was dealing with this issue. I followed all instructions and saw the single YouTube Video I could find on this issue. I was on a QB Chat and the person started going through everything I had done, I shared my screen and the chat was ultimately ended for some reason.

The second person on the chat had me go through all the same things again. She ultimately decided that the - symbol was causing the problem and that I would have to manually change every instance in which the symbol - appeared. I asked to speak to a supervisor. She told me there were no supervisors available. She insisted this would fix the issue, she sent me this very article as proof. When I quoted this article saying that an unprintable character is one not found on a keyboard, and that the - symbol is found on a keyboard she disconnected.

I called and spoke with a third person. She went and claimed to speak with her supervisor who she insisted assured her the problem was with the bank. She said I would have to login to my bank and edit each and every transaction name so that each transaction name would only have alphanumeric characters.

I hung up on her.

I then tried what the last person posted. I went to --> Reports--> List--> and then I reviewed all lists. On Customer Contact List I noticed that at the top of the list was a name that did not belong there alphabetically. I clicked on the name and learned that the name started with a (space). I deleted the space and everything worked as before. I am so very glad I did not listen to the QB reps and instead followed the instructions here.