Hello,

We've also experienced the same issue with labor not integrating into our QB Project reports. We process payroll every 2 weeks. On 7/31/23, we ran a project profitability report for May - July and noticed that only the 1st monthly payroll for May, June, and July had integrated into the project profitability reports causing a significant discrepancy for reasons that we couldn't determine. 

The QB customer service reps that I spoke with seemed unaware of this issue. I was transferred between departments for Payroll, Projects, and Time Sheets. At one point, we were on a 3-way call to re-enter time sheets and sync to QB so they could verify that the time sheets were not integrating into QB projects. The Time rep even reviewed our set ups to be sure nothing was preventing the integration.

After 6 hours in one phone call with 3 reps, finally it was agreed to escalate this issue to the IT dept, and they provided me with an INV# for reference. That was over 2 weeks ago. To date, there's been no response or resolution at all from QB. 

On 8/18/23, we ran our 2nd monthly payroll for August, and the issue persists. None of the labor hours for our projects were reported in QB Projects for payroll. We only have the 1st monthly August payroll (8/04/23) that reported into QB Projects. All time entries correctly list projects for each payroll period. 

The amount of manual labor costs required to correctly allocate these project labor costs is forcing us to rethink if QB is the right accounting software for our company. This is a serious issue that needs to be corrected quickly. Thank you for your attention to this.