Hello there, @Kkomander. I'm here to provide information on making an active account from your QuickBooks Online (QBO) chart of accounts (COA).
In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
May I also know what error you have encountered? This way, we can better isolate this matter.
Once logged in, try to make the account active. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
I've added these articles so you can get more information and find out how to make an account active again, managing the default and special accounts:
I appreciate your patience as we try to come up with a solution. If you have any further inquiries regarding COA or anything else about QuickBooks, kindly let me know. I'm always willing to assist. Keep safe.
