Hi Fritz,

Thanks for writing back. I actually did go that route the other day to no avail. The nice person walked me through many of the steps described above and we did a screen share. 

It seems very clear that something is broken on the code side, something that cannot be fixed by me clicking around. It would be prudent to have someone at Intuit solve the problem and then get back to me to announce a solution. I've been a Quickbooks client for over 20 years so I think it is reasonable that some of the thousands of dollars I have poured into the Intuit coffers be used to find out what's going on. Perhaps this is not happening to all customers but it would be very surprising if I was the only one. Even if I AM the only one, I didn't break Quickbooks. Someone on that side did.

Thanks,
Seth!