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Disappointed Dave2023
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What is a true shame about this several month long problem is that QUICK BOOKS support staff is the one who led me down the path of duplicate expenses.  The QUICK BOOKS support staff, over several request to fix migration problems, didn't understand their own product nor how to correct some other issues.  The result was that the QUICK BOOKS support staff created more problems and made it much worse than if the RIGHT PERSON had of handled the problem months prior.  I have had well over 30hrs invested in trying to correct the problem.  THE ROOT cause turns out that the QUICK BOOKS team created another bank account for the link of the live feeds.  And to correct the PAYROLL, they created a third checking account.  

 

After thinking things were finally correct, I just got back from vacation two weeks ago and a week later (one week ago) I get a POP UP message that 

 

Some QuickBooks Payments deposits weren't automatically recorded. After you receive the funds in your account, record them manually as a Bank Deposit.Take Action

 

So now I am dealing with re-working the books and having to make adjustments and spend a few hours on the phone to figure out how these popped up.  Payments PRIOR to the MIGRATION that should have been a direct feed DURING THE MIGRATION...  Not sure why they are popping up four months or so later.  

 

Very disappointing.  And to add insult to injury, I used to pay about 3-400$ every few years for an upgrade on the program, along with another $350 (roughly) for payroll.  So about 500/year.  My bill - for the LEAST SERVICE.. WITH LESS FUNCTIONALITY... is now $3000/year!!!!   Not acceptable!!! 

 

I replied to a "how do you like the migration" in the same similar frustrated tone and got an auto reply..."glad you are enjoying it... you got kudo's for your help"....  amazingly horrible experience

 

11 years of QB desktop and then forced to change to QBO just to find out from "the other team" that I DID NOT NEED TO SWITCH!!! 

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