Hi there, Seth.
Thanks for getting back to us. I'm here to help ensure this is taken care of for you.
Since the issue persists after following the steps shared by my colleagues above, I suggest contacting our Support team. They have special tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Tick Contact Us and choose a way to connect with us.
To check for our Support hours, please refer to this article: QuickBooks Online Support.
I'm also adding this article that tackles managing and customizing invoices and other sales forms for future reference: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please leave a comment in this thread if you have additional questions about this or anything else. I'm more than willing to assist. Keep safe.
