Thank you for joining this thread for help regarding the late fees posting daily instead of monthly, @Darlenet. I'll share some news regarding this matter as I take you to our Payments Support.
I understand that you have already spoken to someone in our Support Team regarding the issue you are experiencing. Unfortunately, they were unable to provide a reason for the matter.
As mentioned above, there's an open report (INV-91714) where late fees are being applied daily instead of once a month. Therefore, we kindly request that you contact our representatives again to be added to the list of affected users. This will ensure that you receive updates and fixes via email as soon as they become available.
To proceed, follow the steps below:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Take note of our operating hours to contact us promptly. You can open this reference for other ways of connecting with us: Contact Payments.
Here's an article about personalizing sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Our Team is working hard to address this issue of late fees quickly. If you have other invoice concerns, add them below. Take care.
