Allow me to dive into this thread concerning the late fees on your invoices in QuickBooks Online (QBO), @ecogmedia.
I’ve checked my resources here and found that there is already an ongoing investigation into the aforementioned concern above.
This means our engineers are working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-91714. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.
We appreciate your patience while we’re working on this one. Stay safe!
