I appreciate you joining the thread and notifying us about your experience with your sales receipt, Jennut77. I'm here to share some steps to fix your record.
Since the transaction didn't go through your actual account, you can void it within QuickBooks.This way, you can keep a record of your declined customer payments along with the transactions.
Here's how:
- Sign in to your account.
- Click on Sales at the left pane, then All Sales.
- Find the sales receipt entry.
- Select Void from the Action dropdown menu.
- Tap on Void to confirm the action.
For further details, you can explore the content available from this link: Void or delete transactions in QuickBooks Online.
Afterward, you may contact your customer to request them to resend the payment again, as it was unsuccessful.
On the other hand, you can also sign in to the Merchant Service Center to review your transaction history. I'm adding these links for your reference:
Furthermore, you may access this website to know more about creating sales receipts in our system: Create sales receipts in QuickBooks Online. However, if your customer intends to pay the transaction in the future, you can create and send them an invoice.
If you have other questions about your sales transactions, notify me by leaving a comment below. I'm just a few clicks away to help you once more. Have a good one!
