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Replying to:
FateCandylaneT
QuickBooks Team

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We understand that every company has different needs, SethBang. I'm here to share additional insights and help address your invoice layout experience in QuickBooks Online.

 

As I've checked our records, we haven't received recent similar cases or investigations from other users relating to your concern. I recognize how crucial it is for you to have a professional-looking and proper layout setup on your invoices. We can perform other fixes on your sales form templates to help rectify your invoice layout experience. We may consider reviewing your custom form style settings and entering accurate modifications from the invoice form layouts. Here are some lists we'll need to ensure correct details are properly set up:

 

  • Template style
  • Font size
  • Margin settings

 

You may configure your default invoice template from the Custom Form Styles section. To do that:

 

  1. In your QBO account, go to the Gear icon and select Custom Form Styles.
  2. Select the default invoice form and click Edit.
  3. Under the Design tab, modify your invoice setup.

 

 

However, if the same thing happens, we can perform some troubleshooting steps on your PDF Adobe reader to ensure the latest updates and recent versions may apply to help resolve your invoice layout concerns. Here's how:

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel and press Enter.
  4. Select Programs and FeaturesThen, select Acrobat or Adobe Reader and click Uninstall/Change.
  5. In the Setup dialog box, select Next.
  6. Click on Repair and select Next.
  7. Select Install.
  8. When the process is complete, click Finish. Then, restart your computer.
  9. Log back into QuickBooks Online, then try to print.

 

If the issue persists, I'd suggest contacting our Customer Care Team. Doing so will allow them to review your account in a secure environment, conduct further research, and create an investigation ticket if necessary. 

 

Furthermore, I'm adding this helpful reference to guide you in receiving customer payments: Record invoice payments in QuickBooks Online.

 

We'll keep this thread open if you have additional queries managing your invoices. Feel free to let us know in the comments below. Keep safe!

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