Congratulations on making your first post in the Community forum, @linda188. I understand the critical role of calculating late fees correctly to apply them to the invoices. I'll route you to the best department that handles this issue.
I have checked my resources and discovered an ongoing investigation with the reference code INV-91714. It pertains to an issue where late fees are charged daily instead of monthly. To address this, I recommend contacting our Support Team to have your account added to the list of affected users. This way, you'll receive updates and fixes as soon as they become available.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.
Visit this article for more information about setting up late charges to overdue invoices: Apply late fees to overdue invoices automatically in QuickBooks Online.
Scan this guide to learn how to receive customer payments for invoices: Record invoice payments in QuickBooks Online.
If you have any other questions aside from adding late fees on invoices, let me know by adding a comment below. I'll get back to you as soon as I can help you again. Keep safe!