I appreciate you for coming back to the thread and clarifying your concern about emailing a schedule for a custom report, RGI9690. I'll be sharing details about this matter and let me route you to our support team to assist you further.
The problem with custom reports with an email schedule not being delivered has been recently tagged as an ongoing issue. Our product engineers are presently working to fix this as quickly as possible.
I suggest contacting our QuickBooks Online Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.
Here's how:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
You may also choose the Search tab and click the Contact Us tab. You'll then be routed into the What can we help you with? page. Then, select how you want to contact them and fill in the information.
Lastly, you may refer to this article if you need a chart that contains different reports available for your version of QuickBooks Online: Reports included in your QuickBooks Online subscription.
Feel free to let me know if you have other concerns about managing running reports in QBO. I'll make sure to get back to you right away, RGI9690.
