Thank you for joining the conversation, apm-carrie.
I notice that my colleagues have already given the initial troubleshooting steps to fix the problem with the missing attachments. If you haven't already, please follow Carneil_C's instructions. However, if they don't solve the issue, it would be best to reach out to our QBO Support so they can use additional tools to investigate the problem further. The support team is available from 6 AM to 6 PM PT.
- Go to the Gear icon.
- Choose the Search tab and click Contact Us at the bottom.
- Enter a sentence or two to describe the issue and click Continue.
- Choose Chat or Callback.
If you have any more questions or need further assistance, don't hesitate to reach out. I'm just around to continue helping you.
