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skinfxinc
Level 3

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We need to be able to choose which invoice we select to use a clients credit for.  For example.  We have a CLIENT with a credit, and QB will automatically use that credit to apply to the next invoice we generate for that client.  However, in our case sometimes specific credits can only be used towards specific products that they may not order on the next invoice.  So we need to keep the credit on file until they order that specific product.  There is NO way of doing this in QB, why can we not choose which invoice to apply the credit to. 

 

QB suggested 3 fixes (typical QB band-aid fixes rather than address the real issue).

 

1.  Turn off the automatic credit (in the advanced settings option) is not a fix as my staff to not have access to this feature.  This would have to be turned off, then turned back on after the transaction (so to apply credits to normal transactions) 

2.  Put a note on the clients details and add the credit note before generating an invoice that we want the credit to apply for.  This of course is not ideal as the credit could potentially get missed.

3. Turn off the automatic credit (in the advanced setting option) permanently.  Again this is not ideal as this is what we were using before and credits we would have to tell the client to deduct the payment by the amount of the credit.

 

Honestly, if you can choose (which a check box) which credit to use or which bill to pay on the A/P side  of QB why can this feature not be added to the invoicing side of QB.

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