I am looking to fix this same issue, my balance sheet is cash basis and todays date, the chart of account does not give you a date or cash basis option, but I am sure it is in real time.  I attached a picture of the Chart of account balance and the Balance Sheet shows zero.  I am trying to make these accounts inactive, but it says it is being used in a product or service.  I can't find where it is being used, so I can make it inactive.  Any tips on that?