Glad you visited us about the issue with QuickBooks Online (QBO) mobile app receipt capture, Suad.
I want to ensure that you can utilize the receipts feature on your iOS device smoothly without any problems.
As this problem has occurred repeatedly and you've exhausted all troubleshooting steps, I advise contacting our QuickBooks Online Care Team this time. They can verify if other users have encountered similar issues and assist in initiating an inquiry into this unanticipated behavior.
- Click the Help (?) icon.
- Select Help and Support.
- Hit Contact Us.
- Enter a short description of your concern and click Continue.
- Choose a way to connect to us.
You can check out our support hours and types to ensure we address your concern immediately.
Let me know if you have other concerns about managing your mobile app. Please don't hesitate to leave a reply below. Have a good one and stay safe.
