Hi there, Admiral.
I'll share information about how creating journal entries (JE) in QuickBooks Online (QBO) works.
You're not doing anything wrong. In QBO, when adding Accounts Receivable (A/P) or Accounts Payable (A/R) for any line in a JE, you must specify a Customer or Vendor name.
Currently, the ability to save the transaction without entering name is unavailable. This is working as design.
To know more about recording journal entries, as well as managing your Chart of Accounts, consider checking out these articles:
In case you want to reverse or delete a JE in the future, refer to this article for further guidance: Reverse or delete a journal entry in QuickBooks Online.
Please let me know if you have follow-up questions about this or anything else. I'll be here to assist. Take care.
