I understand your frustration completely, @RedTagRuss, @joe-masters. Allow me to update you about this matter.
I've looked into our system and confirmed the investigation about the "You can pay now" text on your invoice email is still ongoing. Our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.
With that in mind, if you haven't yet, I recommend reaching out to our QuickBooks Online support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved. Furthermore, please keep in mind that they only operate during specific hours, which are from 6:00 AM to 6:00 PM, Monday to Friday, and 6:00 AM to 3:00 PM PT on Saturdays.
Here's how:
- Sign in to your QuickBooks Online company.
- Choose Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Also, I've included the subsequent articles which can serve as valuable resources to help you proficiently oversee your invoices and the payments they involve within QBO:
While we work on resolving this, I kindly ask for your patience and assure you that we'll work diligently to find a resolution that gets you back to seamless payroll processing.
