Thanks for getting back to us and for the update, wayne-musgrave8.

I want to ensure this matter is addressed timely, manage invoices in QuickBooks Self-Employed (QBSE) and keep your income transactions updated.

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: (INV-90648 and INV-89438). Here's how:

1. Go to the Assistant menu.
2. Type in Talk to a human in the Type something... field (twice).
3. Select the I still need a human option.
4. Choose either Message an agent or Get a callback.
   

Additionally, let's perform basic troubleshooting steps. You may have accumulated too much historical data. The reason you're invoices is jumbled. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

Let me know if you have other concerns about managing self-employed transactions in QBSE, please don't hesitate to let me know in the comments below. I'll gladly help. Take care!