It's our pleasure to help, @Treehouse1.
Since you're still having an error after trying all the troubleshooting steps, I suggest reaching out to our Customer Support team. They can check your company file in a secure environment and help you with resolving them.
Follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help.
- Provide some information about this concern in the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided with a few support options.
You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
From here, here's how you can record customer payments for an invoice in QuickBooks Desktop: Record an invoice payment.
Let me know if there is anything else that I can help you with your QuickBooks Desktop. I'm always here ready to help. Have a wonderful day!
