Hi, Brnstrmr.

I've got some updates about the investigation and share more details on the prefill feature. I'll also share steps on how to fix the issue.

Last April 2023, the issue with the prompt message you encounter has been resolved. If you're still experiencing the same issue, we can fix it by running some steps.

To start with, create an expense transaction in an incognito window. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
• Safari: Control + Option + P

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. You can also use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

As for your question on what will happen if you click Yes on the prompt message, the system will copy the details of the prior expense transaction you created with the same vendor. From the products and services down to the amount, quantity, etc.

I've also added this article as your guide in managing expenses: Enter and manage expenses in QuickBooks Online.

I'm always around if you have other concerns about keeping track of your transactions.