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Replying to:
Kurt_M
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Hello there, @PlumbingDr.

 

We can see the urgency of this matter and ensure to provide you with the details to help you resolve your query. But before anything else, if your account is newly created, the option to switch back to a new invoice experience is inside the invoice page. You'll only click the Try the new invoices beside Take a Tour. We'll gladly write down the steps to get you going:

 

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, click the +New button.
  3. Select Invoice.
  4. On the top-right corner beside Take a tour, click the Try the new invoices hyperlink.
  5. Select Try new invoice.

    For visual reference, see the screenshot attached.

 

 

However, if your account is old, the option isn't available on the invoice page. If this is the case, we'd recommend sending a feature request to our Product Development Team so they can assess your feature recommendation and consider adding it for future program updates. We'll write down the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. On the top right-corner, click the Gear icon.
  3. Select Feedback and then enter your comments or product suggestions.
  4. Once ready, click Next to submit feedback.

 

In addition, we've got these articles to help you manage invoice payments, and ensure your numbers stays accurate inside QBO:

 

 

You can post here again if you have any additional QuickBooks-related queries or need help accomplishing goals inside the program. We've got you covered, and we'll assist you right away. 

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