I understand that you recently encountered a challenging situation where the customer could not pay via bank transfer in QuickBooks Online, skylargraceco. I completely understand how frustrating this must be for you.
As mentioned by my colleague above, there is a reported ongoing investigation. But don't worry, our team of software engineers is working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. Our top priority is to restore the full functionality of QBO so that you can access all the necessary features and tools to ensure the success of your business. Rest assured that we are doing everything possible to resolve this matter urgently.
In the meantime, for those affected by a customer who could not pay via bank transfer in QuickBooks Online, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available. Please use this INV number (INV-90894) to keep track easily.
- Sign In to your QBO account, tap on Help (?).
- Choose Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
Our live support is available Monday-Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM Pacific Standard Time. For Advanced, any time, any day.
Additionally, I've included an article that'll help you learn more about managing customers' payments. This ensures you're able to receive and track funds accurately: QuickBooks Payments FAQ.
Thank you for your patience and understanding as we work to meet your needs. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Have a great day!
