Hello there, @sandy35. I recognize the inconvenience that this issue has caused you and your business.
Currently, we have an ongoing investigation regarding unsuccessful customer payments via bank transfer in QuickBooks Online (QBO). Our team of engineers is working diligently to identify and resolve the issue.
To ensure that you receive updates on the status of the investigation and are notified once it's resolved, I suggest reaching out to our Customer Care Support team to have your name added to the list of affected users. Here are the steps to contact support:
- In your QBO account, click on Help (?).
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
To know our support's availability hours, kindly visit: QuickBooks Online Support.
Moreover, you might also want to check out this link where you can browse for helpful articles to guide you in managing your QuickBooks account: QuickBooks Online Help Articles.
I eagerly anticipate the resolution of this issue. If you have any additional inquiries about QuickBooks, please feel free to leave a comment below. I am always here to assist you. Stay safe.
