This isn't what we want you to experience, @Horizonpool. For things not to work the way they used to be is frustrating and I truly understand what you felt. No worries, I'm here to route you to the best support that can handle this since you've already tried the recommended steps above which I truly appreciate.
Given that the troubleshooting steps provided by my colleagues above didn't work on your end, I'd recommend getting in touch with our Technical Support Team. As much as we want to assist you further here in the Community forum, however, this will be better-taken care of using the necessary tools which only our Technical Support Team has. You can perform screen sharing so they'll be able to see it from your perspective without sacrificing your account's security.
Here's how:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account
- We'll email you a single-use code. Enter your code and select Continue
- Select to chat with us or Have us call you.
Be sure to contact them within their business hours so you'll get assisted right away.
Also, you may want to check out this article as your reference to guide you in learning the different ways you can track customer transactions in QBDT: Customer transaction workflows in QuickBooks Desktop.
Please don't hesitate to hit on the Reply button if you need further assistance in managing your customer statements in QuickBooks Desktop. I'll be right here to help you thoroughly. Take care and have a good one.
