Hi there, @dcgreen1.
I appreciate you for joining the thread and providing updates on the results of the troubleshooting steps you've done to resolve the issue when creating a statement. Since the problem persists, I'd suggest contacting our QuickBooks Desktop Support. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. And ensure to review their support hours, so you'll know when agents are available.
For future reference, you can read through these articles to learn more about the workflows for tracking your income and expense transactions:
Don't hesitate to comment down below if you have other QuickBooks concerns. I'll be glad to help you more. Have a pleasant day.
