Hello, Everyone. We hear you.
Currently, there is an ongoing investigation regarding missing invoices on the Invoices tab. I completely understand how frustrating this must be for you, and I'm here to assist you in any way I can to help resolve this issue. However, the only workaround to view your prior invoices is to sign in through the mobile app.
Don't worry, our team of software engineers is working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. Our top priority is to restore the full functionality of QBSE so that you can access all the necessary features and tools to ensure the success of your business. Rest assured that we are doing everything possible to resolve this matter urgently.
In the meantime, for those who have been affected by missing invoices in the invoice tab, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available. Please use this INV number (INV-90843) to keep track easily.
Here's how to reach out to us:
- Go to the Help icon.
- Select Contact Us.
- Enter a brief description of your concern in the box.
- Proceed with Continue, then select your preferred way to connect.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact QuickBooks Self-Employed Support.
Thank you for your patience and understanding as we work to meet your needs. If you have any further questions or concerns, please don't hesitate to contact us again. We are always here to help. Have a great day!
