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Replying to:
JoesemM
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Hi there, @Tonefaith! It's great to have you in our Community forum. I'd love to help you see those invoice emails you're looking for in QuickBooks.

 

At present, it is not possible to retrieve or review emails that were sent from QuickBooks Online. It will be necessary to request the recipients to provide access to those emails. For now, you can view all the emails that you've sent to your customers by going to the Audit Log section in QuickBooks Online. Just locate the emailed invoice in the Event column, then click View.

 

In case you integrate your Gmail account to transmit invoices, you will be able to access the sent items section to view the corresponding email transactions.

 

However, if you haven't linked your Gmail account, you can enable the "Email Me a Copy" option to receive a copy of the transaction via email from now on.

 

Here's how:

 

  1. Click the Gear icon in the upper right corner.
  2. From the Your Company column, choose Account and Settings.
  3. Select the Sales tab on the left.
  4. In the Messages section, click the Edit icon (pencil image).
  5. Put a checkmark in the Email me a copy at [your email address] box.
  6. Click Save and Done once you're through.

 

To give you more insights about what are the options that you can do to keep track of the emails that you've sent to your customers in the system, please see these links attached:

 

 

If you have any concerns about emailed invoices or QuickBooks, feel free to post them here. I am always happy to help. Best of luck to you and your business.

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