Your feedback is valuable to us, @cmil1024. I understand how important it is for you to have a reliable and efficient accounting solution that meets your needs without causing unnecessary delays and difficulties.

I recommend reaching out to our Customer Care Support team once more to have them thoroughly investigate and resolve these problems. You can share the details of the problem you're encountering with the Customer Search feature and mention that it worked well previously. This way, the support team can have a clearer understanding of the challenges you're facing and work towards a timely and satisfactory resolution.

Here's how to reach them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

If you have any other questions or need further assistance, please don't hesitate to reach out.