Hi,

I appreciate you for reaching out to us here in the Community. I'm here to help you with your concern about having your contractors complete their W-9 forms.
 

I recommend following the recommendations above to resend a link to your contactor. If the issue persists, contact our QuickBooks Support Team for further assistance.

They'll be able to check the issue further regarding completing the W-9 information. Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, we have a link you can visit to learn more about W-9s, as well as some details about creating 1099s in QuickBooks: Invite a contractor to add their own tax info.

Let us know if you still have more concerns about entering the contractor's W-9 information by leaving a reply. We'll be sure to lend a hand. Take care, and have a great rest of the day.