Hello there, @sgailk. Thanks for joining the thread and allowing me to help you clear the time charges in QuickBooks.
As mentioned by my colleague in this thread you can clear those unbilled charges by editing your company URL. That way, it will hide those unbilled expenses and mark them as closed without having to create an invoice.
Here's how:
- Go to the Dashboard menu or homepage.
- Edit the URL by changing the homepage to manage the billable expense. For example, https://c9.qbo.intuit.com/app/homepage to https://c9.qbo.intuit.com/app/managebillableexpense.
- In the Hide unbilled expenses window, enter the Date.
- Click Save.
In case you want to delete a customer with unbilled charges, you may follow this article: Delete customer with unbilled charges in QuickBooks Online.
However, if the steps I've shared don't work, I'd suggest contacting our Customer Support Team. They have tools that can check your account securely and help you batch-clear the time charges. To reach them follow the steps shared by LollyNino_C or open this link: QuickBooks Online Support.
You can bookmark this reference in your browser for additional resources: Automatically invoice unbilled time activities. It includes instructions on how to view auto-created invoices for unbilled activities.
Keep in touch with us here in the Community if you have other questions about managing your unbilled charges. I'm always here to help.
