QBO. Has this error of "forcing your customers to use a less useful format and taking additional [slow] clicks to see what they really want to see" still not been resolved? This is an easy one for one of your junior programmers. 

As a business owner, our experience with QBO has been excruciatingly poor: Extremely slow, poor response times to complete transactions, being confronted with pop-up sales that we don't want or need (which also slow us down and, should be needless to say, features that our bookkeeper is not going to buy on behalf of the company), unexpected/unexplained changes to screens, being forced to use additional clicks (i.e. time) to get to the features/reports that we need. I could go on and on but now I'm spending more time that I shouldnt have to on QBO.

Accounting software should be an efficient tool to record business transactions. QBO is not and you should really re-assess what your purpose is if not that. It takes our bookkeeper three to four times longer to do simple transactions. We are now forced to find an efficient tool to record our business transactions.