Thanks for joining this conversation, @CRIBAR1. I'm here to ensure you can access the Certified Payroll report successfully.

Have you recently installed any software updates or made changes to your system configuration 

around the time when the issue started? Ensure that you are using the latest version of QuickBooks Desktop. Updates often include bug fixes and improvements that may address known issues.

Here's how:

1. Go to Help and then Update QuickBooks Desktop.
2. Select Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks.
4. When asked to install the update, select Yes.
5. When the install finishes, follow the on-screen instructions.

Once done, follow these steps to get the latest payroll updates:

1. Go to the Employees menu and select Get Payroll Updates.
   
2. Check the Download Entire Update checkbox.
3. Select Download Latest Update.

Additionally, you'll want to customize your payroll and employee reports to meet your specific needs. You can filter and sort data based on various criteria, such as date range, employee type, and pay period. You may also export them to Excel to further tailor them by adding or removing columns, changing fonts, and applying formatting.

Feel free to drop a comment below if you need more help with running reports. We're always around to help.