Ms. LauraG,

You are so right.  I have invoices that are on recurring every month, I tested one to be sent to me and you are so right, there is no way to pay online. I am not sure what I am going to be able to do for these customers. 

Amen to your comment "This whole mess is incredibly frustrating"  I do not know what to do but to go to a different program if QBO does not correct this.