Well, that is frustrating that I can't change all my current open invoices (100+) and have to create new ones to relay important information and change the current message that is on the existing one! I've spent the last two days about to pull my hair out trying to change this, only to find this thread saying I have to start over! QuickBooks is great. However...there are too many limits on things that I want to customize! My company is a concrete/gravel pit offering products to homeowners and contractors. So - of course, we offer our contractors different billing periods and better rates than the average "Joe" but there really doesn't seem to be a way to categorize them into different groups, and then have a set template for contractors vs. homeowners. The statement options are also horrible! The online payment option is per individual invoice, not by monthly statement. If anyone has suggestions on any of this....PLEASE let me know!