Welcome to the QuickBooks Community, Kmo1. Let's perform some troubleshooting steps to ensure that the Magnifying glass works properly in QuickBooks.

To start, I suggest accessing your QuickBooks Online (QBO) account using a private browser. Then, utilize the Magnifying Glass from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you can clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser.

Lastly, you may refer to this article if you need steps to search for transactions by customer name, vendor name, and transaction type: How to search for transactions in QuickBooks Online.

Feel free to click the comment section below if you have other concerns about Magnifying glass in QBO. I'll be sure to get back to you, Kmo1. Have a good day!