I can certainly understand your frustration and disappointment with the phone support experience you had, Lideborg.

At this time, email support is not currently one of the options we offer for immediate issue resolution. While I understand that email support is your preferred method of communication, we offer available options for efficient support Callback, Live Chat, and QuickBooks Community forum. 

To make sure you'll able to contact them, ensure to reach out to them during the available hours. 

Still, I want to gather more details about your specific concerns. I'll do my best to take this matter seriously and help you fix this in no time.

Please know that your satisfaction is our priority, and we're committed to providing you with the best possible support. Be sure to post again if you have other queries.