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Buy nowI found a solution. Reminder, I use QB Enterprise 21.0 Rel 14P First in order to fix it, you Must switch QB to Single use to be able to make the changes or have your administrator help you with it...... once you are at the single use; click on top toolbar and where it says "edit", click, then find "preferences" click and find "send forms" at that point where you see "my preferences" change it to outlook and hit ok. Then go back to multi use and you should be able to send your templates to the email (outlook) and it will be the correct one. I hope it works for those looking for an answer. This was the only way I was able to fix the issue I had with QB emailing templates that were not working correctly. Good luck!!