Thanks for sharing this with us, @ben. I understand some options may not appear in the QuickBooks Online account. Let's resolve this so you can set it to active accounts in the Chart of Accounts in QuickBooks Online.

Let's try to use an incognito window to see if the option will appear there. If the tab from the Small Gear icon under the Chart of Account screen appears, we can try to clear the browser's cache from your regular browser. 

Here are the shortcuts to incognito browsers:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

Furthermore, the cache can interfere with and affects the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to lessen issues that arise when using QuickBooks.

I'm adding this page for your guide handling your accounts in the Chart of Accounts: Make an account inactive on your chart of accounts in QuickBooks Online.

Keep me posted if you have more clarification with your QuickBooks-related tasks like banking transactions. I'm delighted to assist you further.