It is infuriating to me that QBO changed the formatted email for sending invoices without user consent. I spent no less than 5 hours of billable time yesterday trying to figure this out. I used the online chat for accountants and screen shared. The support person could not figure out what the issue was and kept trying to show me how to modify the email language, which I'm perfectly capable of. They never could understand that the issue was the default email template (preformatted by QBO) that was the issue. The email wasn't even worded correctly and was embarrassing to send to customers leaving no other option than to manually send an invoice link. I am grateful for the response above regarding the online delivery options. However, the response is incorrect stating that online invoice should be selected. This is the option with the embarrassing format. If you select HTML, then an acceptable format is used. Although it is not the prior format, which was fine. It is bad enough that this happens, but then unacceptable that support takes the accountant in circles when trying to resolve.